Orders are subject to stock availability. If stocks of an item are depleted by the time you order it, the information will be shown on your order form.
Orders will be delivered to the address you provide on our payment page on our website.
All orders are made and delivered from the warehouse located in Quebec.
Delivery people are not permitted to leave an order at the delivery address indicated on the invoice if there is no one at that address to receive it.
The standard delivery time is 1 to 3 business days, depending on the region of delivery, the acceptance and approval of your order by the credit department, and the time your order is placed on our site.
Delivery is from Monday to Friday, with the exception of public holidays. Delivery times are only estimates and are calculated from the date of the order. They should be used as a guide only and are subject to the acceptance and approval of your order by the credit department.
SATISFACTION GUARANTEED 7 DAYS
If you receive your order and are not satisfied, you can return it and receive a full refund for all deliveries made in Canada. Products must be new. Exchanges and refunds are made within 7 days of the date of receipt of the order. Shipping charges are not refundable.
For any product damaged upon receipt, contact us on the day of receipt, for a free exchange.
If you receive your order and it is not what you ordered, contact us for a free exchange.
HOW TO RETURN MY ORDER?
For any exchange or refund, write to us at order@byophelia, detailing the problem as best you can, adding the order number. Items in their original unopened packaging, accompanied by the receipt and returned within 30 days of the date of purchase, may be refunded to the same payment method as used for purchase ** or may be exchanged . Items that are opened, damaged, or not in a condition to be resold may not be eligible for a refund or exchange.
MZ Products ("we", "our") works to protect the privacy of the personal information you provide to us. Please take the time to read this privacy statement which explains the type of information collected on our site, or when you submit it to us and how we use and protect it.
NON-PERSONAL IDENTIFICATION DATA
Non-personal data is data that relates to how you access the website. This information includes the type of browser you are using, the system you are using, the name of your Internet service provider and the pages visited. Non-personal data is automatically collected when you access our website.
Non-personal information is also used to diagnose problems with our servers, to collect geographic information and to administer our sites. Such information does not allow us to identify you personally.
You can configure your browser to refuse or accept any cookie, or to notify you before a cookie is installed on your computer. The refusal of cookies can, in certain cases, prevent you from visiting certain sections of the site or from receiving personalized information during the visit of the site.
We also collect statistics that measure the activity of our sites in an ongoing effort to improve your web experience. We may use web beacons, browsing files, log files, redirect files, or web beacons to improve your Internet experience.
This information is collected anonymously and always used in the aggregate. Additionally, we are always trying to improve the way we promote our sites and therefore we may measure the effectiveness of our promotional efforts by tracking what you clicked before you arrive. on our sites.
Purposes and consent
We only collect, use, and disclose your personal information with your consent, which may be provided to us in writing, orally, or electronically. If you would prefer that your personal information not be collected, used or disclosed, simply do not provide it to us.
In addition, if you do not agree with the terms of this policy, we ask that you do not provide us with your personal information. Submitting your personal information to us or requesting it to be updated constitutes your consent to the collection, use and disclosure for these purposes. The purposes for which your information is collected are identified and we only use your information for those purposes unless we obtain your consent again.
If you refuse to provide us with the requested information, you may not be able to participate in various promotional offers or receive product updates and we may not be able to provide you with the product, service or information. that you requested.
COLLECTION OF PERSONAL INFORMATION
We only hold your personal information if you provide it to us. When you register with us, for example to participate in a contest, join our distribution lists or become our preferred customer, we may ask you for information such as, but not limited to, for the purpose of contacting you (your name, phone numbers, email address, mailing address, date of birth), what brands and products you use, as well as to ensure your privacy (a username and password).
We may also ask you for other information for marketing purposes to help us better understand your needs and those of potential customers through a questionnaire, survey or data on your personal profile.
If you order a product, you may be required to provide us with your shipping and billing address, credit card number, and expiration date.
GATHERING INFORMATION FROM CHILDREN
You must be thirteen years of age to provide us with personal information. We do not knowingly collect personal information from children under the age of thirteen. However, if a child under the age of thirteen provides us with personal information, if the parent or guardian asks us by email, we will delete that information from our files.
USE OF PERSONAL INFORMATION
We use your personal information when you open an online account in order to maintain it, manage it and provide our services to you. The personal information you provide to us will be used only by authorized staff members in order to get to know you better, to meet your needs and expectations and to communicate with you for various promotional needs such as sample offers, new products as well as other promotional information.
Your information is also used when you make requests such as: receiving samples, returning products, receiving our newsletters or surveys or when we wish to inform you that you have won a contest. Likewise, if you provide us with your e-mail address, we may directly direct e-mails to you for specific purposes such as confirming your subscription or registration with a welcome message or to send you our newsletter.
This information is also used to identify you and maintain security. In addition, when you call our consumer center or contact our representatives with questions, we collect your information in order to respond to your questions, comments, requests and to follow up as appropriate. When you order products, we collect your information in order to administer billing and accounting services and security measures related to your relationship with us.
DISCLOSURE OF PERSONAL INFORMATION
Their use of your personal information is strictly confined to the purposes necessary for the performance of the specific services they are required to provide to us. Rest assured that they cannot distribute, sell, lend or even pass on your personal information to anyone and must keep all information confidential, unless permitted by law.
We may also exchange your personal information with credit bureaus to collect unpaid amounts owed to us. We may also share data collected during a promotion or contest with sponsors or co-sponsors. If you would prefer that your information not be shared, you can choose not to participate in the promotion or contest. Finally, you acknowledge that we may buy or sell certain corporate assets and that your personal information in such cases may be transferred at the end of the commercial transaction.
LIMITATION ON COLLECTION, USE AND DISCLOSURE
We limit the collection of your personal information to what is reasonable in the circumstances. All data concerning you will only be used and disclosed for the specific purposes that will have been identified at first glance.
RETENTION OF PERSONAL INFORMATION
We will only keep your personal information for as long as necessary to achieve the purposes for which you consented to it during collection and always for a reasonable period of time. We will make sure to regularly update your information to maintain its accuracy and accuracy.
While we keep your file, we take and apply appropriate security measures to ensure the confidentiality of information, both online and off the network.
TRANSPARENCY AND ACCESSIBILITY
We will respond to your query within a reasonable time. If we cannot respond positively to your request, we will provide you with an explanation as to why your request was not successful.